Q1: When do I have to pay the rent?
A1: You pay the rent 1 time per month and it is always at the beginning of the month between the 1st and 5th. Remember to always check when these days are because sometimes some of them fall under the weekend, which means you have fewer days to stop by the office. RoomGranada will send you a reminder each month to make sure that you don't forget these dates. Should it be that you are not able to stop by during these dates, please let us know as soon as possible so that we can work something out. If you don't have a valid reason for not to pay your rent on time, you will be charged a €35 fine for each day until you pay. When it comes about utility bills you pay it always with the next month rent after receiving the e-mail informing about the quantity each of the flatmates needs to pay.
Q2: What happens if I'm too late with my rent payment?
A2: If you are too late with paying your rent you will be charged a €35 fine for each day until you pay the whole amount unless you have a valid reason. If you're not able to pay your rent in time, please let us know so we can work something out. It´s always important to inform us if there is any delay in your payment.
Q3: How much is the utility bills and when do I pay it?
A3: The utility bills are 50 € per month and you pay every month between 1st and 5th together with the rent. In case the bills extend the average usage of 50 € / month the difference will be deducted from your deposit.
Q4: What is the deposit for and when do I get it back?
A4: The deposit is a safety deposit which we only use if you break something or in case of no payments. We keep the deposit until we receive the last utility bill. Always on the final date of the contract, we make the last cleaning and maintenance flat check to make sure you left your flat clean and everything is working properly. We have legally 45 working days from the final date of the contract to transfer you back the rest of the deposit amount. Once the amount of the bill is deducted the remaining amount gets transferred back to you. For that after you leave we ask you to send us an e-mail with following account data: IBAM, BIC/ SWIFT number and your address in your country to be able to do the international transaction, in case you have Spanish bank account, then the account number is enough.
Q5: Who do I contact when I have more questions?
A5: Contact us by email: firstname.lastname@example.org. If you are already in Granada you can of course always stop by the office on Calle Frailes 7, to ask your question directly. It´s always a pleasure to meet you in the office :)